DeLorean Parts Northwest | DeLorean-Parts.com

Shipping and Returns

Shipping Costs:
The most cost effective shipping cost will be calculated by DeLorean Parts Northwest, based on the size, weight, and quantity you ordered. After this shipping cost has been calculated, the customer will receive an invoice via email for the amount of the shipping.

If there is any question regarding shipping method and/or cost, DeLorean Parts Northwest (DPNW) will make every effort to contact customers with shipping quotes the next business day after the order was placed.  Shipping quotes requiring customer approval for orders received on Friday, Saturday, or Sunday are normally emailed out on the following Monday or Tuesday (if Monday is a holiday).  Please note that for most orders DPNW only charges actual shipping costs; there are no additional handling or packaging fees.
When We Ship:
Orders are normally shipped within one or two business days following receipt of payment for the shipping charges, providing there are no shipping methods/costs questions and all parts are immediately available.  The customer will be contacted as soon as possible if an item is temporarily out of stock or no longer available due to website inventory errors.  DPNW is not responsible for website inventory errors.
Sales Tax:
Sales tax will be charged for items billed to a Washington address.  The sales tax will be calculated at a rate of 8.4% on the total for both the parts and the cost of shipping.
Package Inspection:
Please inspect packages immediately upon delivery.  If your package/product arrives in damaged/unacceptable condition, refuse shipment and contact DeLorean Parts Northwest immediately.
Return Notification:
If for any reason you need to return merchandise, you must contact us prior to shipping it in order to receive proper instructions and authorization.  If possible, simply send your return request as a reply to your shipping or order confirmation email. Any returns received without prior authorization may be refused.
Return Policy:
If you are not satisfied in any way with a product from DeLorean Parts Northwest, you may exchange or return the item within 30 days from the date the order* was shipped without incurring a restocking fee.  A processing/handling fee of $5 will be deducted from the refund.

Products returned after 30 day deadline may still be exchanged or returned for credit but they will be subject to a restocking fee.  Merchandise that has been damaged by any means other than during shipment to the customer, altered in any way or is otherwise not fit for resale will not be accepted for credit or exchange under any circumstances.
Return Credit:
When an item has been returned in accordance with this policy, a return credit will be processed back to the billed credit card.
Shipping Charges:
Shipping charges are not refundable.  In addition, the customer must pay return shipping unless it was a DPNW shipping error.
Return Shipping Instructions:
The customer is responsible for the condition of all returned items.  All merchandise returned to DPNW that has been damaged, as a result of return shipping, will not be credited or exchanged.  To avoid this inconvenience, please purchase insurance for all return packages.
*Custom/Special Order Items:
Custom and Special Order Items are not generally refundable.